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What should I do about my Bitcoin payment?

Answer a few questions about your payment to reach the right guide, a short checklist and one next step.

Your next step

Find the transaction hash in PayPal or Venmo

Both apps call the transaction ID a transaction hash. Venmo puts it in the transfer's confirmation email; PayPal shows it in the transfer's details under Activity once the transfer is complete.

Read what pending means on PayPal and Venmo

Before you act

  • Copy the full 64-character hash, not a PayPal or Venmo reference number.
  • No hash yet means the payment may not be on the network, and PayPal may still be checking it.
  • A payment to another PayPal or Venmo user stays inside PayPal and never gets a hash.