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Common questions

6 questions shown.

Where is my Bitcoin payment?

Start with the transaction ID from the sender’s wallet or withdrawal history.

Look it up, then compare the receiving address and amount with what you expected. A screenshot or a payment marked ‘sent’ does not establish that it has confirmed. If an exchange withdrawal shows no transaction ID yet, the exchange most likely hasn’t sent it; only the exchange can.

Follow the payment-check guideLink to answer
Bitcoin developer guide: payment processing
Why is my payment taking so long?

It may be waiting for space in a block, especially if its fee rate is low.

Blocks arrive at uneven intervals, and demand changes. A payment can also depend on an earlier unconfirmed payment. An estimate is not a deadline. Check the transaction’s current status before deciding what to do.

How long a Bitcoin transaction takesLink to answer
Bitcoin.org: common questions
How many confirmations do I need?

Follow the recipient’s requirements. There is no single number for every payment.

The block containing the payment is its first confirmation; each block added after it adds another. More confirmations reduce reversal risk. An exchange may wait for its own threshold and finish other checks before crediting your account.

Understand confirmationsLink to answer
Bitcoin developer guide: the block chain
Can I speed up a stuck payment?

Your wallet may let you raise the fee on an unconfirmed payment.

Look for ‘Increase fee’, ‘Bump fee’ or ‘Speed up’. Availability depends on the wallet and transaction. Review the replacement’s address, amount and total fee before approving it. UTXOHub can show the payment but cannot change it for you.

How to speed up a stuck transactionLink to answer
Bitcoin Core: increasing a fee
My payment was replaced. What happens now?

Check the replacement transaction. Its address or amount may have changed.

A replacement spends at least one of the same inputs, often to raise the fee. Only one conflicting version can remain in the same valid chain. A replacement is not proof that the intended recipient still gets paid: check its outputs and confirmation status.

Check a paymentLink to answer
Bitcoin Core: replacement transactions
Can I cancel or reverse a payment?

A confirmed payment has no undo button. An unconfirmed one may be replaceable.

Some wallets offer cancellation by trying to replace a pending payment with one back to you. It costs a fee and can fail if the original confirms first. For a confirmed payment, a refund requires the recipient’s cooperation.

How to cancel a Bitcoin transactionLink to answer
Bitcoin.org: things to know
More questions10
Why doesn’t the fee depend on the amount?

The network fee pays for transaction space, rather than a percentage of the bitcoin sent.

The fee rate and the transaction’s virtual size determine the total. Spending many small inputs can use more space. A wallet or exchange may also charge its own service or withdrawal fee; that is separate from the network fee.

Understand network feesLink to answer
Bitcoin developer guide: transactions
Why did some bitcoin go back to the sender?

It may be change: the part of an input left after the payment and fee.

Wallets spend entire unspent outputs, which can be fractions of a bitcoin. They usually return change to another address in the same wallet. An explorer cannot reliably tell which output is change or who owns an address from the transaction alone.

Understand change and outputsLink to answer
Bitcoin developer guide: transactions
Where do I find my transaction ID?

Open the payment’s details in the wallet or service that sent it.

Look for ‘Transaction ID’, ‘TXID’, ‘Hash’ or a link to a block explorer. Use the full ID, not an order number. If you are receiving, ask the sender for it. A Lightning payment uses a different flow and will not appear as an individual payment in this explorer.

Find your transaction IDLink to answer
Why can’t UTXOHub find my payment?

Check the ID and network first. A missing result alone does not tell you what happened.

It may not have been broadcast, may have been replaced, or may no longer be in our data provider’s mempool. It could also be a provider problem. Confirm that the sender used the Bitcoin network, then check their wallet or withdrawal status.

Check a missing transactionLink to answer
Is an address the same as a wallet?

No. One wallet can manage many receiving and change addresses.

An address lookup shows activity for that address, not necessarily the whole wallet. Compare a receiving address in full. A label or a familiar beginning and ending is not enough to verify where a payment went.

What a Bitcoin address isLink to answer
Bitcoin.org: vocabulary
Do I need to connect my wallet?

No. Use a public transaction ID or address to look up a payment.

UTXOHub never needs recovery words or private keys. Help searches stay in this browser. Explorer lookups are sent to our server and data provider; visitor analytics do not receive your search or payment identifiers.

Read our privacy policyLink to answer
Why is my confirmed deposit not showing?

Confirmation on Bitcoin and credit in an exchange account are separate steps.

Compare the full receiving address and amount, then check the receiving service’s confirmation threshold, supported network and deposit instructions. If those match, contact that service with the transaction ID. UTXOHub cannot see or change its account records.

Check a confirmed but missing depositLink to answer
Coinbase Help: deposit confirmation checks
Can I check a Lightning payment here?

Individual Lightning payments do not appear as separate Bitcoin transactions.

Check the payment in your Lightning wallet. Opening or closing a channel can create a Bitcoin transaction, but that is different from the payments made inside it. Ask the sender which network they used before searching for an ID.

Check which ID you haveLink to answer
Lightning Labs: payment channels
Why is my withdrawal fee different from the network fee?

A service’s withdrawal charge does not have to equal the fee of the Bitcoin transaction.

A service may estimate costs or combine several withdrawals in one transaction. The explorer shows that whole transaction’s network fee, not a receipt for your account’s withdrawal charge. Check the sending service’s fee policy for the difference.

Check why you received less than expectedLink to answer
Coinbase Help: network and withdrawal fees
Should I use a new receiving address?

Use a fresh address from your wallet when possible to make payments harder to link.

Bitcoin transactions are public. Reusing an address makes its payments easier to connect. Your wallet may manage many addresses, so looking up one address does not necessarily show your entire wallet balance. Follow a receiving service’s current deposit instructions.

Can I reuse a Bitcoin address?Link to answer
Bitcoin.org: address privacy

Bitcoin payment guides

28 guides

Check a payment

Find the transaction ID and check confirmations.

What should I do about my Bitcoin payment?Answer a few questions about your payment to reach the right guide, a short checklist and one next step.2 min readCheck a Bitcoin payment, step by stepFind the payment, check the details, and understand its status.2 min readA buyer paid me in bitcoin. When can I ship?Check the payment reached your own address, then wait for at least one confirmation before you hand anything over. Before that, the buyer can still replace it.4 min readHow do I check whether someone really sent me bitcoin?Look the payment up yourself: search for your own receiving address, or for the transaction ID the sender gives you, and check that it pays your whole address the amount you expected. A screenshot, receipt or email can be faked, and a payment that is still waiting can be replaced.5 min readHow to find your Bitcoin transaction IDOpen the payment in the sender’s wallet or withdrawal history and copy the field labelled Transaction ID, TXID or Hash.2 min readWhat is a Bitcoin address, and can I reuse one?An address is the string of letters and numbers someone needs to send you bitcoin. An old one still works, but a new one for each payment keeps your payments harder to link.6 min readHow long does a Bitcoin transaction take?With a high enough fee, a payment usually gets its first confirmation in about 10 minutes, and six in about an hour. A low fee can make it wait hours or days.4 min readWhat does pending mean in my Bitcoin wallet?Pending usually means the payment is on the network but not yet in a block. Some wallets keep saying pending until it has several confirmations.4 min readHow many confirmations does a Bitcoin payment need?Follow the recipient’s policy. The first block is one confirmation and each later block adds one; more confirmations reduce reversal risk.2 min readFind your Bitcoin transaction ID in Trezor SuiteOpen your Bitcoin payment in Trezor Suite and copy its TX ID. Use that ID to check the payment’s status.3 min readFind your Bitcoin transaction ID in Cash AppOpen the payment in Activity and look on its receipt for View on Block Explorer or a transaction ID. Lightning payments don’t have one.3 min readWhere is my bitcoin address on Cash App?Tap the Money tab, then the Bitcoin tile, then Deposit bitcoin, and copy the address. It changes after every deposit, so copy a fresh one each time.3 min read

Troubleshoot a payment

Check missing transactions and deposits.

Why is my Bitcoin transaction unconfirmed?The payment has not entered a block yet. Check broadcast status, fees and related transactions; no confirmation time is guaranteed.2 min readHow to speed up a stuck Bitcoin transactionIf you sent it, replace it with a higher fee using your wallet’s Speed up or Bump fee option. If you received it, you can spend it on with a higher fee.5 min readCan a Bitcoin transaction be cancelled or reversed?Once it has confirmed, no. While it is waiting, the wallet that sent it may offer Cancel, which pays it back to you instead, but can fail.5 min readBitcoin withdrawal pending with no transaction IDA withdrawal that says pending with no transaction ID most likely hasn’t left the exchange yet. Only the exchange can send it, so ask its support.3 min readBitcoin transaction not found: what to checkA missing result is not proof that a payment failed. Check the ID, network and sending wallet before sending again.2 min readBitcoin confirmed but not received: check your depositA confirmed transaction reached a Bitcoin block. The receiving wallet or service may still need a separate check.2 min readSent bitcoin to the wrong address: what to doCheck the full address and status. The sender cannot undo a confirmed payment; an unconfirmed one may have limited replacement options.3 min readWhy did I receive less bitcoin than was sent?Match your address to its actual receiving output. The difference may be a deducted fee or withdrawal charge, or you may be reading the wrong total.3 min readSpeed up a Bitcoin transaction in Trezor SuiteFor a pending Bitcoin payment you sent, use Suite’s Speed up option to review a higher fee and approve a replacement on your Trezor.3 min readWhy is my bitcoin pending on Cash App?Pending can mean Cash App hasn’t sent it, is checking it, or is waiting for the network. A View on Block Explorer link means it has been sent.5 min readWhy is my bitcoin pending on Coinbase?Pending on Coinbase means a payment is waiting for the network, a person or a hold. A View on block explorer link means it has been sent.6 min readWhy is my bitcoin pending on PayPal or Venmo?Pending on PayPal or Venmo means bitcoin is waiting for the network, for the person you sent it to, or for a review. A transaction hash means it is on the network.6 min readWhy is my bitcoin pending on Robinhood?A bitcoin transfer on Robinhood is pending while it waits for the network, for Robinhood’s checks, or for money you used to buy it to settle. A block explorer link means it has been sent.5 min readWhy is my bitcoin withdrawal pending on Kraken?A bitcoin withdrawal on Kraken is pending while Kraken checks and sends it, or while it waits for a block. Once it says Sending, it has a transaction ID you can look up.5 min read

Fees & change

Read transaction costs and outputs.

How Bitcoin network fees workThe fee depends on transaction space and the chosen fee rate, not simply on how much bitcoin you send.2 min readHow to read Bitcoin transaction outputs and changeFind your receiving address and read that output’s amount. Other outputs may be change or payments to other recipients.2 min read

Bitcoin terms

All terms
Transaction ID
The identifier for a transaction. Also called a TXID or hash.
Confirmation
The block containing a payment, and each block added after it.
Mempool
A node’s collection of transactions waiting to be included in a block.
Fee rate
The fee paid per virtual byte of transaction space, written as sat/vB.
Satoshi
The smallest unit of bitcoin: one hundred millionth of a bitcoin.
UTXO
An unspent transaction output: an amount of bitcoin that has not been spent.
Replace by fee
Replacing an unconfirmed transaction with one that pays a higher fee. Often called RBF.
Child pays for parent
Spending an unconfirmed output with a higher fee to encourage both transactions to confirm.

Still have a question?

For a missing exchange deposit or a wallet problem, contact that service through its official app or website. UTXOHub can help you read the network, but can’t move or recover funds.

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